Returns & Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods (excluding made-to-order items). No reason or penalty is required.
 

To cancel, email info@homestylesolutions.co.uk. We will provide return details and an authorisation number. Bespoke items or opened/used goods are non-cancellable.
 

If goods have been delivered, they must be returned unopened, undamaged, and at your own cost and risk. If already dispatched, please do not unpack and return them promptly.
 

Refunds will be issued within 14 days of receiving the returned goods or proof of return. Deductions may apply for any loss in value due to handling or damage. A £30 handling fee may apply to special-order items.
 

We reserve the right to amend product specifications to meet legal requirements and to suspend or cancel orders in cases of breach, insolvency, or suspected fraudulent chargebacks.
 

Returns are the buyer’s responsibility unless items are faulty. Damaged goods must be reported within 48 hours of delivery for a replacement or full refund.

We aim for accurate product descriptions but allow for minor variations. If dissatisfied, a refund will be provided; return costs remain the customer’s responsibility.
 

All returns require prior authorisation via email.
 

Cancellation by Us

We may cancel orders if stock is unavailable, delivery is not possible, or pricing errors occur. In such cases, a full refund will be issued within 14 days.